My family and I traveled to Vietnam through American and Asiana Airlines. I’m basically going to give my review based on my experience, lmao.
Can I just say that for such a well-known and big company, American Airlines left me and my family very dissatisfied with their service?Honestly. When we were checking in our bags to fly from DFW to Ho Chi Minh City, the AA lady who was helping us was telling us that my mom could not fly through Korea without a passport (my mom has a permanent resident’s green card) and that we would have to rebook our flight to fly through Japan. We called the company that sold us the tickets (run by Vietnamese people) and they told us this happens often to Vietnamese flyers and to insist to talk to their manager about it. The AA lady had this rather impatient attitude the entire time and we were there for an hour or so. The AA agent turned out to be wrong and her ‘apology’? “It seems there was a misunderstanding. Can I take your bags?”
ARE YOU KIDDING ME ARE YOU MISUNDERSTANDING THE TIME YOU WASTED AND THE FIGHTING AMONST OUR FAMILY AND YOU WERE GOING TO MAKE USE BUY NEW TICKETS AND WHAT THE FUCK
I was really just happy we finally made it through and didn’t waste thousands of dollars so I just smiled and thanked her, but God, what an asshole move.
Then on the trip back, when we got back to the Tom Bradley International airport in LA, we found out that our flight was now void and we were put on new flights. The agent this time who was helping us knew that our flight’s boarding time was 30 minutes ahead (basically we were in line at 6, flight was at 630 now instead of 7) and yet, she took her sweet ass time. Okay, it was me, my little cousin, and my mom—3 weak ass Asian women. And my 10 year old brother. Lugging 8 fucking pieces of huge-ass luggage. Surely someone could’ve helped us but nope. While she sat behind the counter and kept saying, “You guys better hurry…your flight is soon…next piece of luggage.” Idk why she felt the need to ask for specific people’s luggage since there are 8 of us with two each and it didn’t matter since they’re all getting the same stupid white sticker for the same stupid flight and it’s for the same family anyway.
On Asiana Airlines, obviously since we were on long international flights, we were able to enjoy entertainment systems and food, but the service was legitimately very good. When my cousin, little brother, and I got separated from my mom and couldn’t go to her since she had our passports, I asked an agent for help. She wasn’t a proficient English speaker but found someone who was and they were helpful and went out of their way to make sure we got our passports and could go through security, etc. The Asiana Airlines agent who helped us with our void ticket did not linger once she saw how early our flight was and was very quick to help us figure out what to do. The flight attendants were pleasant and happy in a non-creepy/annoying way and were very attentive and helpful. My brother lost his glasses and the flight attendant assisting us got down on her hands and knees trying to help find them. They were just all really nice.
Basically, fak you American Airlines, and thumbs up to Asiana